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Dr Matthew Hinton

BSc (Kingston), PhD (Cranfield)

Dr Matthew Hinton

Profile summary

  • Central Academic Staff
  • Senior Lecturer in Information and Knowledge Management
  • The Faculty of Business & Law
  • The Open University Business School
  • Department for Public Leadership & Social Enterprise
  • matthew.hinton

Web links

Professional biography

Matthew is Senior Lecturer in Information Management at The Open University Business School. His research addresses the impact of e-business on operations, technology mediation and information technology evaluation, especially the performance management of e-commerce applications.

In 2011 Matthew was academic consultant on the much acclaimed BBC series Made In Britain and contributed to the OpenLearn 'Academic Insights'  blog supporting the series. Made in Britain won the “TV Programme of the Year” 2011 at the prestigious Wincott Awards.  He was also consultant on the 2012 series Built in Britain.  He also contributes to the Radio 4 series The Bottom Line.

He holds a number of key positions with The International Journal of E-Business Research, the European Conference on Information Management Evaluation and the Information Resources Management Association. He is also on the British Academy of Management special interest group committee for e-business and e-government. 

He has published more than 60 academic articles and a recent undergraduate book Introducing Information Management: the Business Approach.

Research interests

E-commerce: this research investigates the impact of e-commerce on the internal business processes of organisations. The study is partially funded by the Chartered Institute of Management Accountants, who are keen to discover the impact that the adoption of e-business practices is having on the way that organisations measure the performance of their internal business processes; barriers to the development of electronic-commerce innovations, in particular the migration from legacy systems. Matthew is also part of the team researching Customer relationship management in the financial services sector (supported by Santander).

Teaching interests

Matthew developed and chairs the 60 point undegraduate core module B207 Shaping Business Opportunities, as well as chairing the NHS Leadership Academy funded Mary Seacole Programme and is convenor for B100 An introduction to business and management. His other teaching interests include MBA Dynamics of Strategy residential school and the development of the Masters in Research.

Research groups

NameTypeParent Unit
International Management Practice, Education and Learning ThemeThemeThe Faculty of Business and Law

Publications

Performance measurement and evaluation: applying return on investment (ROI) to human capital investments (2023)
Dadd, Deneise and Hinton, Matthew
International Journal of Productivity and Performance Management, 72(9) (pp. 2736-2764)

Tension in the data environment: How organisations can meet the challenge (2022-02)
Meadows, Maureen; Merendino, Alessandro; Dibb, Sally; Garcia-Perez, Alexeis; Hinton, Matthew; Papagiannidis, Savvas; Pappas, Ilias and Wang, Huamao
Technological Forecasting and Social Change, 175, Article 121315

A CRM-based pathway to improving organisational responsiveness: an empirical study (2020)
Batista, Luciano; Dibb, Sally; Meadows, Maureen; Hinton, Matthew and Analogbei, Mathew
Journal of Strategic Marketing, 28(6) (pp. 494-521)

Isomorphic mechanisms in manufacturing supply chains: a comparison of indigenous Chinese firms and foreign-owned MNCs (2013)
Wu, Ting; Daniel, Elizabeth; Hinton, Matthew and Quintas, Paul
Supply Chain Management: an International Journal, 18(2) (pp. 161-177)

Reconceptualising e-business performance measurement using an innovation adoption framework (2012)
Hinton, C. Matthew and Barnes, David
International Journal of Productivity and Performance Management, 61(5) (pp. 502-517)

Discovering effective performance measurement for e-business (2009)
Hinton, Matthew and Barnes, David
International Journal of Productivity and Performance Management, 58(4) (pp. 329-345)

Developing a framework to analyse the roles and relationships of online intermediaries (2007-04)
Barnes, David and Hinton, Matthew
International Journal of Information Management, 27(2) (pp. 63-74)

Exploring sources of competitive advantage: e-business applications within the Chinese real estate industry (2006)
Hinton, C. Matthew and Tao, Yan
Journal of Technology Management in China, 1(1) (pp. 92-106)

Towards a framework for evaluating the business process performance of e-business investments (2005-01)
Hinton, Matthew and Barnes, David
International Journal of Business Performance Management, 7(1) (pp. 87-99)

Enhancing customer service operations in e-business: the emotional dimension (2005)
Barnes, D.; Halloway, R.; Hinton, M. and Mieczkowska, S.
Journal of Electronic Commerce in Organizations, 3(2) (pp. 17-32)

The strategic management of operations in e-business (2004-07)
Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne
Production Planning and Control, 15(5) (pp. 484-494)

Managing the transition from bricks-and-mortar to clicks-and-mortar: a business perspective (2004)
Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne
Knowledge and Process Management, 11(3) (pp. 199-209)

Avoiding the fate of the dotbombs: lessons from three surviving dotcom start-ups (2004)
Barnes, David; Hinton, Matthew and Mieczkowska, Suzanne
Journal of Small Business and Enterprise Development, 11(3) (pp. 329-337)

Integrating operations and information strategy in e-business (2003-10)
Barnes, David; Mieczkowska, Suzanne and Hinton, Matthew
European Management Journal, 21(5) (pp. 626-634)

Customer Relationship Management Systems: Implementation Risks and Relationship Dynamics (2002-11)
Corner, Ian and Hinton, Matthew
Qualitative Market Research: an international journal, 5(4) (pp. 239-251)

Towards a pattern language for information centred business change (2002-10)
Hinton, C. Matthew
International Journal of Information Management, 22(5) (pp. 325-341)

Finding the fit: applications of B2B e-business in three UK insurance companies (2002-08)
Mieczkowska, Suzanne; Barnes, David and Hinton, Matthew
Electronic Markets: The International Journal, 12(3) (pp. 1-8)

Best practice benchmarking: a route to competiveness (1999)
Francis, Graham; Hinton, Matthew; Holloway, Jacky and Humphreys, Ian
Journal of Air Transport Management, 5(2) (pp. 105-112)

A vehicle for change? A case study of performance improvement in the 'new' public sector (1999)
Holloway, Jacky; Francis, Graham and Hinton, Matthew
International Journal of Public Sector Management, 12(4) (pp. 351-365)

Best practice benchmarking: delivering the goods? (1998-07)
Holloway, J.; Francis, G.; Hinton, M. and Mayle, D.
Total Quality Management, 9(4/5) (pp. 121-125)

The hidden investment in information technology: the role of organisational context and system dependency (1996-12)
Hinton, C. M. and Kaye, G. R.
International Journal of Information Management, 16(6) (pp. 413-427)

The Benefits of e-Business Performance Measurement Systems (2008)
Barnes, David and Hinton, Matthew
ISBN : 1856175251 | Publisher : Elsevier | Published : Oxford, UK

Identifying best practice in benchmarking (1999)
Holloway, J.; Hinton, M.; Francis, G. and Mayle, D.
CIMA Research Series
ISBN : 9781859713389 | Publisher : CIMA Publishing | Published : London, U.K.

Reconfiguration of knowledge management practices in new product development- The case of the Indian pharmaceutical industry (2011-12)
Kale, Dinar; Little, Stephen and Hinton, Matt
In: Grant, Kenneth A. ed. Case Studies in Knowledge Management Research (pp. 102-119)
ISBN : 978-1-908272-26-3 | Publisher : Academic Publishing International Ltd | Published : Reading, UK

The benefits of an e-business performance measurement system (2010)
Barnes, David and Hinton, Matthew
In: Nansi, Shi and Silvius, Gilbert eds. Enterprise IT Governance, Business Value and Performance Measurement (pp. 158-169)
ISBN : 978-1-60566-346-3 | Publisher : Information Science Reference | Published : Hershey, PA

Managing online customer service operations (2006-11)
Barnes, David and Hinton, Matthew
In: Knosrow-Pour, Mehdi ed. Utilizing and Managing Commerce and Services Online (pp. 1-19)
ISBN : 9781591409328 | Publisher : Idea Group Inc | Published : Hershey, PA, USA

Exploring e-business adoption: a European perspective (2005)
Hinton, C. M. and Barnes, D. L.
In: Khosrow-Pour, Mehdi ed. Managing modern organizations with information technology: IRMA 2005 Proceedings
ISBN : 1591408229 | Publisher : Idea Group Publishing | Published : Hershey, PA, USA

e-Business processes: information and operations for competitive advantage (2004-11-04)
Mieczkowska, Suzanne; Barnes, David and Hinton, Matthew
In: Budd, Leslie and Harris, Lisa eds. The e-Economy: rhetoric or business reality?. Routledge eBusiness
ISBN : 0 415339 55 3 | Publisher : Routledge | Published : Oxford

E-business: an operations management perspective (2003)
Barnes, David; Mieczkowska, Suzanne and Hinton, Matthew
In: Sharma, S. and Gupta, J. eds. Managing e-business in the 21st century
ISBN : 0 957973 76 4 | Publisher : Heidelberg Press | Published : Heidelberg, Australia

What really goes on in the name of benchmarking (2002)
Mayle, David; Hinton, Matthew; Francis, Graham and Holloway, Jacky
In: Neely, A. ed. Business Performance Measurement: Theory and Practice
ISBN : 052180342X | Publisher : Cambridge University Press | Published : Cambridge, UK

Introducing information management: the business approach (2006)
Hinton, Matthew ed.
ISBN : 750666684 | Publisher : Butterworth Heinemann/Elsevier | Published : Oxford, UK

Performance Measurement in Healthcare: Applying ROI to Human Capital Investments (2021-08-31)
Dadd, Deneise and Hinton, Matthew
In : British Academy of Management Conference (Aug 31 to Sep 3 2021, Virtual)

Performance Measurement: Evaluating the Effectiveness of E-Learning (2021-06-28)
Dadd, Deneise and Hinton, Matthew
In : PMA 2021: Performance Management Association Biannual Conference (Jun 28 - June 30 2021, Virtual)

The Effectiveness of Customer Education: evaluating synchronous and asynchronous e-learning technologies (2018-09)
Hinton, Matthew and Dadd, Deneise
In : British Academy of Management Conference Proceedings 2018 (04-06 Sep 2018, Bristol, UK)

IT user satisfaction: Distinguishing between the technology adoption and assimilation processes (2016-09-06)
Hinton, Matthew
In : 10th European Conference on Information Systems Management (8-9 Sep 2016, Evora, Portugal) (pp. 47-48)

Exploring the user – IT professional relationship (2016-07-01)
Hinton, Matthew
In : Multi Conference on Computer Science and Information Systems (MCCSIS 2016) (1-4 Jul 2016, Madeira, Portugal) (pp. 280-282)

Implementation dynamics for CRM system development (2015-09-08)
Corner, Ian and Hinton, Matthew
In : British Academy of Management Conference (BAM 2015) (08-10 Sep 2015, Portsmouth, UK)

Exploring e-business strategies in China: comparing internet pioneers and internet pragmatists (2014-09)
Tao, Sophia Yan and Hinton, Matthew
In : British Academy of Management Conference Proceedings 2014 (09-11 Sep 2014, Belfast, UK)

E-business strategy in China: Internet pioneers vs pragmatists (2014)
Hinton, Matthew and Tao, Yan
In : 11th International Conference on e-Commerce 2014 (17-19 Jul 2014, Lisbon, Portugal) (pp. 411-414)

Improving organisational responsiveness through CRM – the dynamics of strategy, information systems, and staff empowerment (2013-09-11)
Batista, Luciano; Meadows, Maureen; Dibb, Sally; Hinton, Matthew and Analogbei, Mathew
In : British Academy of Management Conference Proceedings (10-12 Sep 2013, Liverpool, UK)

Resolving risk in CRM implementation (2013)
Hinton, Matthew and Corner, Ian
In : IADIS International Conference: Information Systems Post-Implementation and Change Management 2013 (22-24 Jul 2013, Prague, Czech Republic)

Improving organisational responsiveness through CRM – strategy, system effectiveness and staff empowerment perspectives (2012-09-13)
Batista, Luciano; Hinton, Matthew; Dibb, Sally and Meadows, Maureen
In : 6th European Conference on Information Management and Evaluation (ECIME 2012) (13-14 Sep 2012, University College Cork, Ireland)

E-business performance measurement practice: a comparative theoretical analysis (2010)
Barnes, David and Hinton, Matthew
In : British Academy of Management Annual Conference (14-16 Sep 2010, Sheffield, UK)

Implicit personal contracts and actor-group consensus in CRM implementations – evidence for their role in influencing success (2008)
Corner, Ian and Hinton, Matthew
In : 2nd European Conference on Information Management and Evaluation (ECIME) (11-12 Sep 2008, Royal Holloway, Egham, UK)

Exploring sources of competitive advantage: e-business applications within Chinese home appliance industry (2005)
Tao, Yan; Hinton, Matthew and Little, Stephen Edgar
In : IADIS International Conference: E-commerce (15-17 Dec 2005, Porto, Portugal)

The underlying processes of successful benchmarking: experiences in four organizations (2000)
Hinton, Matthew; Francis, G. A. and Holloway, Jacky
In : 2nd International conference on Performance Measurement - Past, Present and Future (19-21 Jul 2000, Cambridge, U.K.)

Making the case for benchmarking (1998)
Holloway, Jacky; Hinton, Matthew and Mayle, David
In : 4th International Management Control Systems Research Conference (6-8 Jul 1998, Reading)

What really goes on in the name of benchmarking (1998)
Mayle, David; Hinton, Matthew and Holloway, Jacky
In : Performance Measurement - Theory and Practice (15-17 Jul 1998, Cambridge)

Why benchmark? Understanding the processes of best practice benchmarking (1997)
Holloway, Jacky; Hinton, Matthew and Mayle, David
In : Business Track, British Academy of Management Conference (Sep 1997, London)